Return & Refund Policy

Returns, replacements, or refunds are only applicable under the following circumstances:

• You received the wrong product.
• You received a damaged product.
• You received an expired product.
• The product is missing from the package.
• The product was damaged during transit.

Please Note: We do not accept returns or refunds for products that have been opened, used, or damaged after delivery due to customer handling.

To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.

Please email us at: Customer.support@cerion.in

Include the following information:

• Order Number
• Full Name
• Contact Number
• Reason for Return
• Clear photos of the product and packaging
• Unboxing video (mandatory for damaged, missing, or incorrect products)

Requests received after 7 days of delivery may not be accepted.

To help us resolve your issue quickly, we strongly recommend recording an uninterrupted unboxing video while opening your package.

An unboxing video is mandatory for claims related to:

• Missing product
• Empty package
• Wrong product
• Damaged product

Without an unboxing video, CERION reserves the right to reject the claim after verification.

• Orders can be cancelled only before they are shipped.
• Once an order has been shipped, it cannot be cancelled.

1. Email us at Customer.support@cerion.in with your return request.
2. Our customer support team will review your request within 48 business hours.
3. If approved, we will arrange a reverse pickup wherever service is available.
4. If reverse pickup is unavailable, you may be asked to courier the product to our return address. Courier charges will be reimbursed if the claim is approved.

After the returned product has been received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or UPI ID after verification.

Returns or refunds are not applicable in the following cases:

• Change of mind after purchase.
• Product has been opened, used, or tampered with.
• Product purchased during clearance or special promotional sales (unless damaged or incorrect).
• Allergic reactions due to individual skin sensitivity. We recommend performing a patch test before use.
• Minor packaging variations that do not affect product quality.

If you receive a damaged, defective, expired, or incorrect product, please notify us within 7 days of delivery by emailing Customer.support@cerion.in with supporting images and an unboxing video.

After verification, CERION will arrange a replacement or issue a refund, as applicable.