Legal

Shipping Policy

Last updated: August 2026

At CERION, we are committed to delivering your skincare products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders across India.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, product launches, or promotional sales, order processing may take slightly longer.

Shipping Coverage

CERION currently ships to all serviceable locations across India.

If your location is not serviceable by our courier partners, our customer support team will contact you regarding your order.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

Delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

  • Free Shipping may be available on eligible orders or promotional offers.
  • Shipping charges (if applicable) will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive:

  • Order Confirmation Email
  • Shipping Confirmation Email
  • Tracking Number
  • Courier Partner Details

You can track your shipment using the tracking link provided in your shipping confirmation email.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailable
  • Incorrect contact details

the package may be returned to CERION. Additional shipping charges may apply for re-shipping returned orders.

Address Changes

If you need to change your shipping address, please contact us immediately. Address changes can only be made before the order is shipped.

Once dispatched, shipping details cannot be modified.

Damaged or Missing Packages

If your package arrives:

  • Damaged
  • Opened
  • Tampered with
  • Missing items

Please:

  1. Record an uninterrupted unboxing video
  2. Take clear photographs of the package and product
  3. Contact us within 7 days of delivery

Email us at: Customer.support@cerion.in

Claims submitted without sufficient proof may not be eligible for replacement or refund.

Delayed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Government restrictions
  • High order volumes

CERION is not liable for delays caused by circumstances beyond our control, but we will do our best to keep you informed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. CERION is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

International Shipping

Currently, CERION ships only within India.

International shipping services may be introduced in the future.

Thank you

Thank you for shopping with CERION.

CERION — The Science Behind Timeless Skin